Privacy Policy

Last updated: January 16, 2025

1. Introduction

Welcome to Chez Amis ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our app, including:

Name and contact information (email address, phone number)
Delivery addresses
Payment information (processed securely through third-party payment processors)
Order history and preferences
Account credentials

Automatically Collected Information

When you use our app, we may automatically collect:

Device information (device type, operating system)
Usage data (app features used, time spent)
Location data (with your permission, for delivery purposes)
Push notification tokens (for order updates)

3. How We Use Your Information

We use your information to:

Process and deliver your food orders
Send order confirmations and delivery updates
Manage your account and preferences
Process payments securely
Provide customer support
Send promotional offers (with your consent)
Improve our app and services
Comply with legal obligations

4. Information Sharing

We may share your information with:

Delivery Partners: To fulfill your orders
Payment Processors: To process transactions securely
Service Providers: Who assist in operating our app
Legal Authorities: When required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Delete your account and data
Opt-out of marketing communications
Disable location services

7. Account Deletion and Data Retention

Account Deletion

You may delete your account at any time through the app by navigating to Settings > Delete Account. When you request account deletion:

Your account will be marked for deletion and deactivated immediately
You will have a 30-day grace period to recover your account if you change your mind
During this period, you can restore your account by simply signing in again
After 30 days, your account and personal data will be permanently deleted

Data Retained After Deletion

Certain information may be retained even after account deletion for legitimate business and legal purposes:

Transaction records: Order history and payment records are retained for tax and legal compliance (typically 7 years)
Legal obligations: Data required to comply with legal, regulatory, or law enforcement requests
Fraud prevention: Information necessary to prevent fraud and abuse
Anonymized data: Aggregated, anonymized data that cannot identify you may be retained for analytics

Immediate Deletion

Upon account deletion, the following data is immediately removed or made inaccessible:

Your profile information (name, email, phone)
Saved delivery addresses
Favorites and preferences
Push notification tokens
Referral codes and rewards balance

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Third-Party Services

Our app uses the following third-party services:

Firebase (Google) - Authentication and database
Apple Sign-In - Authentication
Expo - App infrastructure

These services have their own privacy policies governing the use of your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@chezamis.com
App: Settings > Help & Support